Facebook is becoming business-centric. As a result of its hosting many businesses. It’s partnering with a call center because it wants to provide better services to these businesses. Thus Facebook Buys Online Customer Service Startup Kustomer. It specializes in helping businesses interact with their customers.
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Facebook acquires Kustomer for $1 Billion | Kustomer omnichannel CRM platform
It’s a social media App. Keeping up with friends is faster and easier than ever. Share updates and photos, engage with friends and Pages, and stay connected to communities important events, etc. It builds technology that also connects people for businesses.
It’s a call center and it acts between facebook and customers as a medium of communication. It provides customized solutions to customers. Both the companies are hoping to use their collective expertise for mutual benefit.
An online store with all the tools to build, manage, and grow businesses. Because it has Seamless updates and Payment gateway support.
Because of Corona 19, online usage has surged. As a result small to medium businesses that are online flourish. As quarantine is strict, people are finding it difficult to go out. Hence, online shopping is booming. Facebook has also more advantages when it comes to business, as the customer base is made of friends, family, and people who know each other. The economy was also looking bleak. The mergers of companies like this, also offer a glimpse of hope to the economy.
The Startup :
Talking about the economic boom, Startups are the new thing. Especially In India, where consumer power is slowly on the rise. People like to choose and spend their money on new products and services. New Startups such as Ola cabs, Zomato, Paytm, Flipkart, Byju’s app, etc have become successful household names.